Rock Paper Coin Help Center

Clients or Guests on RPC

These articles are for anyone planning a wedding or event

12 articles

Written by Kelly Beeby and Member-Success

Receiving "something went wrong error" when attempting to make an ACH payment

The 3 most common reasons ACH payments are not successful

Written by Kelly Beeby. Updated this week

How do I turn off auto-pay?

Turning on or off auto-pay is done by the click of a button!

Written by Kelly Beeby. Updated over a week ago

Disconnecting from a vendor

Remove the ability for vendors to send you proposals, contracts, invoices, or share folders

Written by Kelly Beeby. Updated this week

Folders

Keep track of all vendor docs and important event info in your RPC Folder!

Written by Kelly Beeby. Updated over a week ago

I can't link my bank account

Link your bank account using the micro-deposit option

Written by Kelly Beeby. Updated over a week ago

Contract is appearing distorted or fuzzy

Most common reason contract is not displaying properly

Written by Kelly Beeby. Updated over a week ago

Navigating RPC as a client

Yay! You're planning a wedding or event. Here's what you need to know about your free RPC account.

Written by Kelly Beeby. Updated over a week ago

Am I able to stop a payment?

Stopping a payment

Written by Kelly Beeby. Updated over a week ago

Client payment FAQs

This article covers all you need to know about making a payment to your vendor

Written by Kelly Beeby. Updated over a week ago

Receiving "invalid credentials" error when attempting to link a bank account via plaid

Tip to link your account when you've confirmed your login credentials are correct

Written by Kelly Beeby. Updated over a week ago

Gratuity

Providing a tip or gratuity to your vendor

Written by Member-Success. Updated over a week ago

Why didn't I receive an email?

Here are a few common reasons why emails generally aren’t seen

Written by Kelly Beeby. Updated over a week ago