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Receiving "invalid credentials" error when attempting to link a bank account via plaid
Receiving "invalid credentials" error when attempting to link a bank account via plaid

Tip to link your account when you've confirmed your login credentials are correct

Kelly Beeby avatar
Written by Kelly Beeby
Updated over 4 months ago

Plaid is a well known and highly trusted platform for instant bank verification - in fact, many large institutions such as Venmo use it! While plaid is generally able to link with banks and credit unions easily, there are times where additional steps may be required.

I'm receiving an "invalid credential" error but I know I'm entering the correct login information

In rare cases, your financial institution may require an additional step in order to link your account. If you're sure that your login information is correct, you may need to check your bank website for special settings to allow access for third-party apps, such as a "third party application password" or "allow third party access" setting. If you don't see this information on your bank's website, you may want to reach out to their support team.

Please note: you can opt to use a different bank account, credit or debit card to proceed with your payment, if preferred.

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