We work 'round the clock to ensure all messages are working properly. It is rare for a recipient to report an email not being received. Here are 2 reasons why emails may be missing:
They landed in spam, junk, or social/promotional email folders. Please take a peek in all applicable folders
Please double check your email address with your vendor. There might have been an inadvertent typo in the address or they may have sent your items to a different email account
If you've tried both of the above and the message is still missing, please ask your vendor to resend!