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Refunds

Issuing a full or partial refund

Kelly Beeby avatar
Written by Kelly Beeby
Updated over 3 weeks ago

Rock Paper Coin offers easy refunds! There are 2 types of refunds and both options allow for a full or partial refund.

Refund video tutorial below!

Online refunds (payments made via credit card or ACH)

Navigate to the invoice you need to issue a refund on and select the appropriate payment. Click the 3-dot icon to the right of the "Paid" button:

Click "Refund payment" and enter the desired amount to be refunded (it can be anywhere between $1 up to the total installment amount). Leave a note for reference, if you would like.

Click the green "Refund" button.

To refund a full invoice, click on each payment and refund individually.

Please note, there is no fee to issue a refund, however the processing fee from the original charge is not returned by our payment processor, Stripe.

Refunding a Payment Processed Outside of RPC (Offline Refunds)

If your client originally paid outside of Rock Paper Coin (for example, via cash, check, Venmo, or Zelle), and you also refunded them outside of RPC, you can still reflect that refund on the invoice for record-keeping.

⚠️ Important:
This process should only be used for payments that were originally recorded manually as offline payments. If the original payment was processed online through RPC, do not use this option — it will trigger an actual refund through Stripe and withdraw funds from your bank account.

To record an offline refund:

  1. Open the invoice.

  2. Click the three dots next to the payment.

  3. Select "Refund payment"

This will update the invoice and reports to reflect the refund, but no money will move through RPC or Stripe.

If you need help determining whether a payment was processed online or offline, feel free to reach out to our support team!

What happens with the processing fees when I issue a refund?

Refund processing fees are absorbed by RPC. Note, when a credit card payment is used, the client processing fee is not returned.

How Refunds Work

Business ABC charges a client a $1,000 retainer for their services.

The client pays $1,000 via Rock Paper Coin

The client is charged $1,000

Business ABC received $975 (minus the 2.5% processing fee)

Business ABC initiates a full refund

The client is refunded $1,000

Rock Paper Coin withdrawals $975 from Business ABC

Processing time for refunds

Refunds follow the same timing as payments. Most refunds are processed within 2-3 business days.


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