If you received a notification about a payment failure, you will want to reach out to your bank for further information. Payment failures are typically a result of a block by your bank.
Typically your bank will be able to resolve this quickly so you can resubmit payment. Here are a few common reasons we see for ACH payment failures:
The account doesn’t support online transactions (certain savings accounts or money market accounts don’t allow for online payments)
The account has a maximum number of monthly transactions – some institutions only allow for a limited number of online transactions per month
The transaction is over the daily max withdrawal (many banks have a limit of $1000)
There are insufficient funds to cover the payment
Questions? Email us at [email protected].