Usually refunds on RPC are easy and straightforward! If you're running into trouble issuing a refund, we're here to help.
Two reasons why refunds cannot be completed
The payment hasn't fully processed yet - in order to issue a refund, the original payment has to be fully processed. If the payment still shows as "pending", you will need to wait until the status updates to "paid". Unfortunately, we cannot intercept pending payments or issue reversals.
More than 180 days has passed on an ACH payment - Credit card payments may be refunded at any time but ACH payments can only be refunded within 180 days of the original payment. If a refund is generated outside of this window, you will receive an email from our team with alternative options (check, cash, refund outside of RPC)